Services total: £0.00
Minimum call-out (if services under £40): £40.00
Estimated visit length: 2 hours
Estimated distance: To be calculated from your postcode
Travel charge (over 10 miles): £
Estimated total (services + min call-out + distance): £0.00
Payment on the day: Cash or bank transfer.
Final price will be confirmed on arrival, based on room size and condition.
Arrival Window: We aim to arrive at your chosen time, but please allow up to 1 hour later due to traffic and previous jobs.
Minimum Call-Out & Distance: Minimum call-out is £40. Bookings more than 10 miles from Birmingham city centre (B1 1AA) incur a travel charge of £4 per extra mile.
Price Variation: Prices shown are for standard room sizes and normal levels of soiling. Final price may change on arrival based on room size, heavy soiling, pet stains, extra time or extra chemical use. Your technician will confirm the final price before starting.
Stain Removal: We cannot guarantee complete removal of old or permanent stains, pet urine, dye, paint, makeup or chemical stains, or heavy traffic wear. Some marks are permanent damage, not dirt.
Drying & Ventilation: Carpets will be left slightly damp after cleaning and can take 2–8 hours to dry, depending on weather and ventilation. You must open windows or use heating/air circulation to help them dry. If carpets are left in closed, unventilated rooms or with no heating, they may smell damp. We cannot accept responsibility for odours caused by poor ventilation or lack of heating.
Customer Responsibilities: You must provide safe parking nearby. Any parking costs or fines are your responsibility. Someone aged 18+ must be present, and we require access to hot water and electricity.
Furniture: We can move small, light items where safe. We do not move heavy furniture, wardrobes, large beds, cabinets, fragile items or electronics.
Booking Window: Online bookings are available Monday to Friday, for dates from tomorrow up to 60 days ahead. Same-day bookings are not accepted online.
Cancellations & No Access: Cancellations are free with at least 24 hours’ notice. Same-day cancellations or no access on arrival (no answer at door/phone, blocked access) may incur a £20 call-out fee.
Duration: Visit length is estimated by price: under £100 ≈ 2 hours, £100–£200 ≈ 3 hours, over £200 ≈ 4 hours. Jobs that cannot be completed by 5pm may need to be re-arranged.
Liability: We are not responsible for pre-existing damage, wear, loose carpets, weakened seams, shrinkage on already-damaged fabrics, or issues caused by previous cleaning attempts or products.
Re-cleans & Refunds: If you are not happy, please tell the technician on site or contact us within 24 hours. We may offer a touch-up or re-clean at our discretion if we believe the result can be improved. We do not offer refunds where carpets are permanently stained or where drying/odour issues are caused by lack of ventilation or heating.
By placing a booking you confirm you have read and agree to these terms.
